Customer Service Representative Kansas City, MO

Customer Service Representative

Full Time • Kansas City, MO
Benefits:
  • Vacation
  • Disability Insurance (AFLAC)
  • Flexible schedule
  • Paid time off
  • Training & development
Job Description

Customer Service Representative
Ace Handyman Services of Kansas City (a division of Ace Hardware) is the fastest-growing company in the home improvement, repair and maintenance industry. This position serves as the primary point of contact in delivering our trademark helpful solutions and education to all customers, as well as consistently delivering exceptional service and scheduling jobs. Community is important to us and that starts with a team that takes care of each other. We strive to offer an employee-friendly work environment with opportunities to grow in our company.

  • Competitive pay ranging from $20-$22 per hour
  • Vacation
  • Company credit card
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!
Key Responsibilities:

  • Professionally respond to incoming sales calls, outbound calls and follow up with leads
  • Offer accurate job estimates and close the sale over the phone
  • Create and maintain our handyman job schedule
  • Adjust the schedule as needed
  • Conduct follow up calls with customers
  • Accurately enter information into our CRM and sales software
  • Work closely with our Handyman team to ensure a smooth transition from sales to service delivery
  • Work towards and achieve individual and team sales goals

Basic Qualifications and Experience:
  • Proven track record of success in sales and customer service.
  • Quick thinker, organized and superb multi-tasking skills.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a great attitude and ability to accurately communicate and close services on the phone.
  • Proficient in Microsoft Office, Teams and multiple software platforms.
  • Dispatching skills; Service Titan experience, a plus!
  • Valid driver's license and reliable transportation.

Apply now!

 
Compensation: $20.00 - $22.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks