Part-Time Customer Service Representative (CSR) – Growth Opportunity to Full-Time
Ace Handyman Services Montclair
We’re hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join our growing team.
This is a part-time role (Monday–Friday, 8:00 AM – 1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow.
What You’ll Be Doing
- Answering inbound calls and responding to customer inquiries
- Following up on leads (no cold calling)
- Booking and confirming appointments
- Managing and optimizing the daily schedule
- Working closely with—and taking direction from—the Office Manager to keep operations running smoothly
- Helping ensure customers have a seamless, professional experience from first call to job completion
What We’re Looking For
- Strong communication skills (clear, professional, and personable)
- Highly organized and detail-oriented
- Comfortable multitasking in a fast-paced environment
- Reliable and punctual (8 AM means ready to go, not walking in with coffee)
- Basic computer skills (CRM/scheduling software experience is a plus)
- Team-oriented with a willingness to follow established processes
Hours & Growth
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Part-time: Monday–Friday, 8:00 AM – 1:00 PM (20–25 hours/week)
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Growth opportunity: This role can expand into a full-time position as the business grows
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Opportunity to transition into full-time with benefits
- Stable, growing company backed by the Ace Hardware brand
- Professional, team-focused work environment
About Us
Ace Handyman Services Montclair is a locally owned business backed by the trusted Ace Hardware name. We pride ourselves on delivering top-tier service with professionalism, reliability, and respect.
If you’re organized, motivated, and ready to grow with a company that’s actually going somewhere, apply now.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
