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Customer Service Representative (CSR) / Scheduler Traverse City

Customer Service Representative (CSR) / Scheduler

Full Time • Traverse City
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Ace Handyman Services Traverse City is seeking a highly organized, customer‑focused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients, craftsmen, and office operations.

This position is mission‑critical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional, informative, and clearly communicated, and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service.

Mission
To communicate all information necessary to complete each and every job in a timely, professional manner—supporting both our clients and craftsmen to ensure exceptional service delivery.

Key Responsibilities

Customer Communication & Scheduling
  • Serve as the primary point of contact for all incoming calls.
  • Clearly explain Ace Handyman Services’ offerings, pricing structure (time + materials), and availability to new and existing clients.
  • Guide new clients through our process and set clear expectations for how we work.
  • Carefully schedule jobs using ServiceTitan, assigning: 
    • Correct craftsman for the job
    • Accurate job descriptions
    • Exact dates and arrival times
  • Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of night‑before calls.
Craftsman & Field Support
  • Dispatch job information to craftsmen via our ServiceTitan app.
  • Provide real‑time office support to craftsmen in the field as needed.
  • Handle re‑scheduling requests from both customers and field staff promptly and professionally.
  • Check in paperwork from the field and ensure completeness and accuracy.
Operations & Office Support
  • Continuously monitor voicemail, ServiceTitan, and email to capture missed inquiries during busy call periods.
  • Return all phone calls and texts within the same business day.
  • Proactively solve operational issues as they arise.
  • Maintain a digital Rolodex of referral partners, providing quick access to trusted resources for a variety of client and operational needs.
  • Track and suggest improvements to make the position and systems more efficient.
Administrative Duties
  • Manage all office‑to‑client communication, including: 
    • Phone calls
    • Text messages
    • Letters
    • Follow‑ups and thank‑you notes
  • Assist with office organization, including: 
    • Filing
    • Billing
    • Accounts Receivable (A/R)
    • Accounts Payable (A/P)
  • Independently manage phone system issues and resolve them promptly.
  • Check and respond to email daily.
Qualifications & Skills
  • Exceptional phone and interpersonal communication skills
  • Strong attention to detail and organizational abilities
  • Ability to multitask and remain calm in a fast‑paced environment
  • Customer‑service mindset with problem‑solving skills
  • Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
  • Basic administrative and office experience
  • Ability to work independently and take ownership of responsibilities
  • Professional, trustworthy, and dependable
Schedule
Full‑time, in‑office position
  • 8:00am - 4:30pm with consistency and reliability expected
Here is just some of what we have to offer: 
  • Competitive hourly pay
  • Health insurance stipend
  • Phone stipend
  • 401K with match
  • Paid Time Off
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!
Build fun and rewarding career with an industry leader!
Apply now!
Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks