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Customer Service Rep Part Time New Lenox (Will)

Customer Service Rep Part Time

Part Time • New Lenox (Will)
Benefits:
  • Competitive salary
  • Flexible schedule
  • Paid time off
Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business.

This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment.

We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.

What You’ll Do:
Answer inbound customer service calls and respond to inquiries professionally and efficiently
Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system
Provide ballpark estimates and schedule service appointments
Manage scheduling updates and communicate with field staff (craftsmen/technicians)
Provide a positive customer experience from first contact through project completion
Assist with general office and administrative tasks

What We’re Looking For:
  • 3+ years of customer service experience, including handling inbound calls
  • Strong phone presence with the ability to guide conversations confidently
  • Excellent organizational skills and attention to detail
  • Proven ability to multitask in a fast-paced environment
  • Comfortable using multiple computer systems including MS Office and scheduling/dispatch software.
  • Reliable, punctual, and team-oriented
Preferred Qualifications:
  • Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)
  • Experience with ServiceTitan or similar field service software
Position Details:
Part-time: 15-23 hours/week
Flexible weekday hours between 8:00am – 4:30pm
In-office position located in New Lenox, IL
Hourly pay: $21–$26 based on experience
Compensation: $21.00 - $26.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks