Customer Service Representative & Team Coordinator Ballwin

Customer Service Representative & Team Coordinator

Full Time • Ballwin
Benefits:
  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
Customer Service Representative & Team Coordinator -  Ace Handyman Services

Are you the kind of person who loves helping others, staying organized, and keeping a team running smoothly? If you enjoy talking with customers and being the dependable hub of a busy office, you’ll thrive here.

We’re a locally owned Ace Handyman Services franchise backed by the trusted Ace Hardware brand—and we’re growing fast. We’re looking for a friendly, detail‑driven Customer Service Representative & Team Coordinator to support our craftsmen, delight our customers, and help our office operate at its best.

What You’ll Do
  • Answer calls and emails with warmth and professionalism
  • Schedule services and guide customers through what we offer
  • Coordinate daily schedules for craftsmen and appointments
  • Maintain accurate customer records and job details
  • Communicate clearly with customers, craftsmen, and vendors
  • Gather project details, request photos, and support the creation of estimates
  • Work closely with the owner and field team to ensure great experiences
What You Bring
  • 2+ years in customer service, office coordination, estimating, or construction support
  • Strong organizational skills and ability to multitask
  • Friendly, clear communication skills
  • Comfort with Microsoft Word, Excel, Outlook, and Copilot
  • Experience with ServiceTitan or Jobber is a plus
  • Basic understanding of home repair or remodeling
  • A positive, problem‑solving mindset
Compensation: $18.00 - $24.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks