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Customer Service Representative Whispering Pines

Customer Service Representative

Part Time • Whispering Pines
Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
About Us

Ace Handyman Services Sandhills is a locally owned and operated home services company serving Southern Pines, Pinehurst, and surrounding Moore County areas. We specialize in providing a high-quality, professional handyman experience with exceptional customer service.

Job Summary

We are looking for a Customer Service Representative (CSR) who is friendly, organized, and detail-oriented to support our growing team. This role is the first point of contact for our customers and plays a key role in scheduling jobs, managing communication, and ensuring a smooth customer experience.

Responsibilities

  • Answer inbound calls and respond to customer inquiries
  • Schedule and coordinate service appointments
  • Communicate job details, timelines, and expectations to customers
  • Dispatch and support craftsmen with daily schedules
  • Follow up on estimates, open jobs, and customer satisfaction
  • Maintain accurate customer and job records
  • Assist with general office and administrative tasks
Qualifications

  • 2+ years of customer service, scheduling, or administrative experience preferred
  • Strong phone and communication skills
  • Highly organized with strong attention to detail
  • Comfortable using computers and scheduling software (ServiceTitan experience is a plus)
  • Ability to multitask and stay calm in a fast-paced environment
  • Positive attitude and team-oriented mindset
Preferred Experience (Not Required)

  • Home services, construction, or trades industry experience
  • Dispatching or scheduling field teams
  • CRM or field service software (ServiceTitan, Housecall Pro, etc.)
Benefits

  • Flexible part-time schedule
  • Competitive hourly pay
  • Opportunity for growth within a growing local business
  • Supportive team environment
Compensation: $15.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Apply here.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks