Office Manager (Full-Time)
Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901
Hours: 8 AM - 5 PM Mon-Fri
Pay: $15–$17 per hour
Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)
About Us
We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.
Position Overview
We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up.
This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.
Key Responsibilities
Customer Communication & Scheduling
- Answer incoming calls and respond to voicemails using company call guidelines
- Contact new leads promptly and convert inquiries into booked appointments
- Provide service estimates over the phone using company tools and recommend appropriate service packages
- Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
- Send and respond to customer communications via phone, text, and email
Customer Experience & Follow-Up
- Conduct next-day follow-up calls to ensure customer satisfaction
- Perform ongoing follow-up with unconverted leads
- Write and send customer thank-you cards
- Accurately classify phone calls
Operations & Field Support
- Monitor daily job schedules and confirm craftsman arrivals
- Support field staff by troubleshooting basic system or scheduling issues
- Review completed jobs to ensure processes and standards were followed
Estimates, Invoicing & Commercial Accounts
- Prepare and send written estimates and invoices using ServiceTitan
- Communicate directly with commercial clients regarding estimates, documentation, and payment status
- Occasionally process customer payments over the phone
Systems & Training
- Become proficient in ServiceTitan and internal systems
- Participate in virtual franchise training (Office Team University)
Marketing & Business Development (Light)
- Assist with basic marketing efforts such as social media posting and email campaigns
- Create and share before/after project photos
- Participate in occasional networking opportunities (BNI, events, outreach to local businesses)
Administrative Support
- Maintain organized employee and office files
- Assist with basic hiring support, including resume review
- Support general office organization and administrative needs
Preferred Qualifications
- Call center, sales, customer service, and/or management experience strongly preferred
- Strong communication and problem-solving skills
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable guiding customers through decisions and recommending services
- Tech-savvy and able to learn new systems quickly
- Ability to adapt to evolving processes and take on new responsibilities as the business grows
Apply now!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
