About Us
Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteran‑owned franchise backed by the trusted Ace Hardware brand, we deliver exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work.
As our business grows, we’re seeking a highly organized, motivated, and customer‑focused Office Manager to help drive our success. This role is central to everything we do — from sales and scheduling to customer communication and craftsman support. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping people, this is the perfect opportunity.
Why This Role Matters
This position shapes the entire customer experience. You are the first impression, the voice of the brand, and the person who ensures our craftsmen stay productive and our customers feel cared for. You’ll take ownership, improve processes, and help shape the future of our business.
What You’ll Do
Customer Sales & Support
- Serve as the primary point of contact for inbound and outbound calls
- Educate customers on services, pricing, scheduling, and our service model
- Listen to customer needs and recommend the right solutions
- Follow up on open estimates, past customers, and new leads
Scheduling & Operations
- Manage daily and weekly schedules for multiple craftsmen
- Match the right craftsman to each job based on skills and availability
- Coordinate material ordering and ensure craftsmen are prepared
- Monitor job progress, adjust schedules, and communicate updates
- Use dispatching and scheduling software to maintain accurate information
Administrative & Process Management
- Maintain organized digital and physical records
- Track job details, time, materials, and customer notes
- Assist with invoicing, payments, and basic bookkeeping
- Support the owner with reporting and process improvements
- Ensure compliance with company procedures and brand standards
Team Support
- Provide logistical support to craftsmen throughout the day
- Troubleshoot issues in the field to keep projects moving
- Manage CSRs to ensure call metrics and service levels are met
- Foster a positive, collaborative environment between office and field teams
What You Bring
- Strong customer service and communication skills with a sales mindset
- Ability to quickly build rapport with customers and team members
- Highly organized, detail‑oriented, and able to manage multiple priorities
- Confident, solution‑focused, and comfortable making decisions
- Calm and professional in a fast‑paced environment
- Experience in scheduling, dispatching, or office administration preferred
- Basic understanding of home improvement or construction concepts
- Positive attitude, strong work ethic, and genuine empathy for customers
Qualifications
- High school diploma or equivalent; additional training a plus
- 3–5 years of administrative or scheduling experience
- Comfortable with sales and technology
- Exceptional organizational and multitasking skills
- Experience working with craftsmen/tradespeople
- Basic sales/marketing understanding a plus
- QuickBooks Online or similar accounting experience a plus
- Customer‑facing experience a plus
- ServiceTitan experience a major plus
Compensation & Benefits
- 401k matching
- Healthcare supplement
- Paid holidays and vacation with tenure
- Performance bonus
- Company credit card for approved expenses
- Advancement and leadership growth opportunities
- Regular pay reviews
- Supportive, family‑oriented work environment
Why You’ll Love Working Here
- Respected, trusted brand with a local, family‑oriented feel
- Real ownership and influence over daily operations
- Meaningful work helping customers improve their homes
- A team that values craftsmanship, integrity, and kindness
- New challenges, new people, and opportunities to grow every day
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
