About Us:
Ace Handyman Services is a nationally recognized, locally-owned franchise and a division of the trusted Ace Hardware brand. We are dedicated to providing homeowners and businesses with professional, reliable, and high-quality repair, maintenance, and remodeling services. Our mission is to be the most helpful and trusted home improvement partner in our community.
Position Summary:
We are seeking a friendly, organized, and professional Customer Service Representative (CSR) to be the first point of contact for our customers. As the voice of our company, the CSR plays a crucial role in shaping the customer experience, from the initial phone call to the successful completion of a project. This position handles all front-end office duties, including customer communication, job scheduling, and administrative support for our team of skilled craftsmen.
The ideal candidate is an excellent communicator with a passion for helping people and a talent for managing details in a dynamic environment.
Key Responsibilities:
- Answer incoming phone calls and respond to online inquiries in a prompt, professional, and friendly manner.
- Engage with prospective customers to understand their project needs, answer questions, and explain our services and value.
- Schedule and coordinate job appointments and estimates, efficiently managing the craftsmen's calendars to optimize routes and time.
- Make outbound calls to follow up on customer leads and confirm upcoming appointments.
- Communicate effectively with craftsmen regarding job details, scheduling changes, and customer needs.
- Provide general administrative support, including data entry, managing customer records in our CRM system, and processing paperwork.
- Prepare and manage work orders, invoices, and payment processing.
- Proactively resolve customer concerns or escalate issues to management when necessary to ensure customer satisfaction.
- Maintain a clean and organized office environment.
Qualifications and Skills:
- High school diploma or equivalent required.
- Proven experience in a customer service, dispatch, or office administration role is highly preferred.
- Experience in the home services, construction, or trade industry is a plus.
- Exceptional verbal and written communication skills with a professional and courteous phone manner.
- Strong organizational and time-management skills with the ability to multitask effectively in a fast-paced setting.
- Proficiency in using computers, including Microsoft Office Suite (Word, Excel, Outlook), and the ability to quickly learn new software systems (CRM).
- A positive attitude and strong problem-solving skills.
- Ability to work independently and as a vital part of a team.
- Must be reliable, punctual, and detail-oriented.
What We Offer:
- A positive and supportive team environment.
- Opportunity for growth within the company.
- The chance to be part of a nationally recognized and trusted brand.
- Monthly performance bonus eligible
Ace Handyman Services is an Equal Opportunity Employer.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
