Job Benefits:
- Monday through Friday work week (8am to 5pm) - Occasional weekend work.
- Positive work environment.
- Advancement into a well-paying lifelong career.
- Locally owned company with the backing of a national brand, Ace Hardware.
- Very competitive pay
- W-2 status with the flexibility of an independent job
- Performance bonuses
- Fun, collaborative environment
We are one of Westside Cincinnati Ohio top-rated handyman, repair, and remodeling companies and have provided homes and businesses throughout Cincinnati Ohio with quality craftsmanship for all of their handyman needs. We are currently seeking a highly motivated professional Field Supervisor with skills in multiple trades.
The Field Services & Community Relations Manager is a dual-impact leadership role responsible for overseeing day-to-day field operations while building strong partnerships throughout the community. This position supports, mentors, and manages craftsmen in the field, ensures high-quality workmanship and customer satisfaction, and leads community outreach, events, and brand visibility initiatives.
This manager serves as the bridge between office, field staff, and the community—representing Ace Handyman Services with professionalism, integrity, and a service-first mindset.
Objective
To lead and support the field team while strengthening community connections by ensuring high-quality service delivery, exceptional customer experiences, and positive brand visibility for Ace Handyman Services – Westside Cincinnati.
Key Responsibilities
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Field Services Management
- Oversee daily field operations, ensuring jobs are completed efficiently, safely, and to Ace standards.
- Provide on-site support, coaching, and training for craftsmen.
- Perform periodic field audits to confirm quality control and adherence to company processes.
- Assist with complex jobs, customer concerns, or on-site troubleshooting.
- Manage scheduling adjustments, job flow, and field communication via ServiceTitan.
- Ensure all team members follow safety protocols, PPE requirements, and OSHA guidelines.
- Support hiring, onboarding, and skills development for craftsmen.
- Track mileage, timesheets, and productivity metrics for field teams.
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Customer & Community Relations
- Serve as the primary community liaison to strengthen brand presence and trust.
- Build relationships with local homeowners, HOAs, community leaders, small businesses, and neighborhood associations.
- Represent Ace Handyman Services at community events, expos, parades, sponsorships, fairs, and outreach activities.
- Coordinate and execute marketing outreach such as door hangers, yard signs, local partnerships, and seasonal campaigns.
- Manage community-driven customer feedback programs and assist with resolution of service issues.
- Lead “Good Neighbor Initiatives,” safety programs, and first-responder partnerships.
Qualifications
- Strong leadership and communication abilities.
Experience in construction, handyman services, customer service, field supervision, or related roles.
Ability to troubleshoot jobsite challenges quickly and professionally.
Comfortable interacting with the community, vendors, and customers.
Proficient in mobile technology and scheduling platforms (Service Titan experience a plus).
Valid driver’s license; ability to travel between job sites. Have a Truck
High level of professionalism, integrity, and reliability.
Comfortable representing a firefighter-owned, community-driven brand.
Physical Requirements
Ability to move between job sites and occasionally assist with light-to-moderate labor tasks.
Ability to attend evening or weekend community events when needed.
Must be able to stand, walk, and drive for extended periods.
Must be able to work as a craftsman as needed
We pay our Craftsman competitive wages, offer incentives, and the ability to grow with the company. If this sounds like the kind of position you’ve been looking for we want to hear from you. Contact us today!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
