Salary: $48,000 – $52,000 annually (salaried, based on experience)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM, with occasional support outside standard hours
Paid Time Off: 10 days annually
About Us
We are a small, family-owned business serving Annapolis, Maryland's Eastern Shore, Ocean City and Sussex Co. Delaware, growing steadily with a reputation for quality and customer service. We run a close-knit team where everyone’s contributions directly impact our success.
The Opportunity
We are looking for a calm, organized, and reliable Field Operations Coordinator to help oversee daily operations. This hybrid role bridges ownership and our field technicians — ensuring schedules run smoothly, jobs are completed accurately, customers are cared for, and revenue goals are consistently met.
This is a great fit for someone with a background in property management, service operations, or similar roles who enjoys problem-solving, supporting a team, and keeping operations running efficiently.
What You’ll Do
- Coordinate and optimize technician schedules to maximize productivity.
- Support technicians in the field, ensuring they have what they need to succeed.
- Review completed jobs for accuracy, documentation, and customer satisfaction.
- Handle customer escalations with professionalism and empathy.
- Conduct follow-up calls with customers to confirm satisfaction.
- Generate and update estimates with accuracy.
- Monitor accounts receivable and follow up on outstanding balances.
- Act as the in-house expert on our field management software: Service Titan, helping streamline processes and reporting.
- Provide regular updates on key performance metrics.
- Perform other duties as assigned to support the business.
What We’re Looking For
- Experience in operations, dispatch, property management, or service-related roles.
- Proficiency with field management software ServiceTitan, a must.
- Excellent communication skills with both customers and field staff.
- Calm, organized, and able to juggle multiple priorities without losing focus.
- Strong problem-solving skills with a service-first mindset.
- Able to work independently and take ownership of results.
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Must be based in the Delmarva region — occasional travel is required for field support.
- Estimating and collections experience preferred.
What We Offer
- Salary range of $48,000 – $52,000 annually (based on experience).
- 10 days paid time off annually.
- Hybrid role: mix of remote work and in-person support.
- Opportunity to grow with a family-owned business expanding across Delmarva.
- Supportive, close-knit team environment where your work makes a direct impact.
Flexible work from home options available.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
