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Customer Service Representative Harrison

Customer Service Representative

Full Time • Harrison
Benefits:
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
We are seeking a Customer Service Representative (CSR) to be the first point of contact for our clients. The CSR plays a key role in ensuring smooth daily operations by handling scheduling, service requests, and customer communications with professionalism and care. This position requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Answer incoming calls, emails, and online inquiries in a professional, friendly manner

  • Schedule appointments and dispatch craftsmen through ServiceTitan (training provided)

  • Assist customers with service requests, estimates, and project updates

  • Maintain accurate customer records and job details in the system

  • Provide timely follow-up with customers to ensure satisfaction

  • Handle customer concerns with empathy and escalate when needed

  • Support office operations, including billing, invoicing, and payment collection

  • Assist with marketing efforts such as social media posts and customer reviews

  • Representing Ace in the community at events, and marketing to local businesses. 

Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s a plus)

  • 1–2 years of customer service or administrative experience preferred

  • Strong phone and written communication skills

  • Proficiency with Microsoft Office and ability to learn ServiceTitan

  • Excellent organizational and multitasking abilities

  • Problem-solving skills with a focus on customer satisfaction

  • Positive, team-oriented attitude

What We Offer

  • Competitive hourly pay + performance incentives

  • Paid training 

  • Friendly, supportive work environment

  • The chance to be part of a trusted brand that makes a difference in the community

  • Opportunity to grow and advance with the company
Compensation: $17.00 - $22.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks