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General/Operations Manager Roswell

General/Operations Manager

Full Time • Roswell
Benefits:
  • Competitive salary
  • Paid time off
  • Training & development
The General Manager (GM) oversees all day-to-day operations of the handyman service franchise. This includes managing staff (craftsmen, office coordinators), ensuring outstanding customer service, meeting financial goals, and ensuring all work is delivered with high quality and safety standards. The GM is responsible for driving growth, optimizing scheduling, and upholding company values.

🛠️ Key Responsibilities:
🔹 Operations Management
  • Oversee scheduling, dispatching, and completion of service jobs.
  • Ensure that jobs are completed on time, within budget, and meet quality standards.
  • Monitor job performance metrics (on-time arrival, first-time fix rate, etc.).
🔹 Team Leadership
  • Recruit, hire, train, and retain skilled craftsmen.
  • Conduct performance reviews and provide coaching and mentorship.
  • Foster a positive, accountable team culture.
🔹 Customer Satisfaction
  • Resolve customer complaints or escalations professionally.
  • Monitor Net Promoter Scores and reviews to improve service.
  • Ensure compliance with safety standards and company policies.
🔹 Financial & Sales Oversight
  • Track daily revenue, gross margin, and profit performance.
  • Work with marketing and sales staff to grow job volume and revenue.
  • Manage franchise P&L (Profit & Loss) and hit revenue targets.
🔹 Compliance & Licensing
  • Ensure all work complies with local/state regulations and that craftsmen operate within licensed scopes.
  • Maintain records of insurance, certifications, and licenses.
🔹 Strategic Growth
  • Identify opportunities for upselling services or bundling jobs.
  • Build relationships with repeat customers and community partners.
  • Implement systems to streamline job quoting, CRM usage, and customer communication.
📋 Qualifications:
  • Experience in construction, facilities, or home improvement operations preferred.
  • Strong leadership, organizational, and communication skills.
  • Proven ability to manage field and office staff.
  • Financial acumen: budget management and forecasting.
  • Knowledge of local/state licensing and permitting requirements (varies by state).
  • Experience with scheduling/dispatch software is a plus.
  • Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus 
  • QuickBooks Online or other accounting knowledge, a plus 
  • Customer-facing experience, a plus
  • ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!
Apply now!
Compensation: $23.00 - $26.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks