Job Opportunity: Customer Service Representative at Ace Handyman Services Middle Georgia
About Ace Handyman Services
Founded in 1998, Ace Handyman Services is a trusted national franchise specializing in home improvement, repair, and remodeling. With over 120 territories across 24 states, we are committed to delivering exceptional service with honesty and integrity.
Our new Middle Georgia franchise serves Macon, Warner Robins, Monticello, Forsyth, Lake Sinclair, Lake Oconee, and surrounding areas. As one of our first hires, you’ll have a unique opportunity to grow with a dynamic company from the ground up. As a Customer Service Representative, you’ll tackle diverse challenges daily, enjoy competitive pay, excellent work-life balance, and opportunities for advancement. No construction experience required!
What We Offer
- Competitive starting pay: $21/hour
- Health insurance
- Paid vacation
- Performance bonuses
- Flexible scheduling
- Career growth and advancement opportunities
- Regular pay reviews
- Ongoing training
- And more!
Role Overview
As a Customer Service Representative, you’ll be the voice of our company, handling inbound customer calls, providing service and pricing information, and managing craftsmen schedules. You’ll also support operational logistics, material ordering, and may assist with basic accounting or marketing tasks.
Key Responsibilities
- Answer all inbound calls promptly and professionally
- Respond to job leads quickly and effectively
- Educate customers on our services and unique value proposition
- Coordinate schedules and material orders for multiple craftsmen and projects
- Use dispatching and schedule management software efficiently
- Follow up with customers on inquiries and completed or upcoming jobs
- Handle paperwork, filing, and basic administrative tasks
- Solve logistical challenges to ensure a seamless customer experience
- Support marketing and other business functions as needed
Qualifications
We’re seeking highly organized, detail-oriented professionals who thrive in a fast-paced, multitasking environment. You should have excellent communication skills, a welcoming phone presence, and the ability to make quick decisions independently.
Specific Requirements
- High school diploma or GED
- 1-5 years of administrative or scheduling experience
- Strong customer service and organizational skills
- Comfortable with technology and learning new software
- Ability to prioritize tasks and multitask effectively
- Exceptional verbal and written communication skills
- Proactive, solution-focused attitude and strong work ethic
- Desire to contribute to business growth
- Basic sales/marketing knowledge (preferred)
- QuickBooks Online or accounting experience (a plus)
- Customer-facing experience (a plus)
- ServiceTitan experience (a major plus)
Why Join Us?
Join a growing franchise with a supportive team and build a rewarding career with an industry leader. If you’re ready to make an impact and grow with us, we want to hear from you!
Apply Now!
Contact Ace Handyman Services Middle Georgia today to start your journey.
Flexible work from home options available.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
