We are seeking a highly motivated, sales-oriented Customer Service Representative at Ace Handyman Services NoVa West. An Ace Handyman Services NoVa West Customer Service Representative primarily handles incoming calls, provides information about services, schedules appointments and assists with customer inquiries.
Responsibilities:
-
Answer customer calls: Address inquiries about services, pricing, and availability.
-
Educate customers: Explain our service model and various home repair solutions.
-
Schedule appointments: Review dispatch system to schedule appointments for specific projects.
-
Provide excellent customer service: Maintain a high level of professionalism and establish positive rapport with all callers.
-
Update customer information: Maintain accurate records in the customer service database.
-
Stay informed: Keep up-to-date on services provided and company policies.
-
Communicate with field personnel: Relay information between CSRs, craftsmen, supervisors and office manager
-
Assist with customer issues: Address customer concerns and resolve issues related to billing, service, or product problems.
Skills and Qualifications:
-
Excellent communication skills, including verbal and written.
-
Strong listening skills to understand customer needs and concerns.
-
Ability to resolve customer issues and maintain a positive attitude.
-
Familiarity with Service Titan scheduling software is a plus
-
Ability to work well in a team environment and contribute to the overall success of the company.
Benefits:
- Monday through Friday work week (8 am to 5 pm) - No weekend work.
- Fun, collaborative work environment
- Locally owned company with the backing of a national brand, Ace Hardware.
- Competitive pay and opportunity for performance bonuses
Apply today!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
