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Customer Service Representative - Ace Handyman Services Little Rock

Customer Service Representative - Ace Handyman Services

Full Time • Little Rock
Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
We are looking for a friendly and organized Customer Service Representative to join our handyman services team. This role involves handling customer inquiries, scheduling appointments, and supporting field technicians while ensuring an excellent customer experience.

Responsibilities

  • Answer calls, emails, and messages professionally
  • Schedule and dispatch handyman service appointments
  • Provide service details, pricing, and updates to customers
  • Handle complaints and resolve issues calmly
  • Maintain accurate records in CRM software

Requirements:

  • Strong verbal and written communication skills
  • Experience in customer service with telecom experience preferred
  • Proficiency with scheduling tools and Microsoft Office
  • Ability to multitask and stay organized

Compensation: $28,000.00 - $32,000.00 per year




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks