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Office Manager Temporarily Remote - US

Office Manager

Full Time • Temporarily Remote - US
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
Be part of a new and exciting business! O‘ahu Ace Handyman Services is the first locally-owned Ace Handyman Services franchise to open in Hawai‘i — combining the spirit of a local business with the power and support of a trusted, national brand.

We are seeking a highly organized and tech-savvy Office Manager to help launch and grow our business. This role is essential in keeping daily operations running smoothly while delivering excellent service to our customers. You will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Key Responsibilities:

  • Manage incoming calls, emails, and online inquiries with a customer-first mindset
  • Respond to job leads in a timely manner and assist in marketing/sales efforts
  • Coordinate and schedule handyman jobs across the island
  • Return customers calls as needed and follow up with past customers
  • Communicate clearly with both customers and Craftsmen to ensure job success
  • Maintain office systems, CRM, and scheduling software
  • Support business launch initiatives and help shape company processes
  • Performing paperwork and filing duties
  • Assist in solving operational logistics to ensure a smooth customer journey

Qualifications:

  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills, particularly with sales type conversations
  • Proficient in modern office technology, CRM systems, and scheduling tools
  • Experience in service scheduling (preferably in trades or handyman industry)
  • Sales-oriented mindset with a passion for helping customers
  • QuickBooks Online or other accounting knowledge, a plus 
  • Customer-facing experience, a plus
  • ServiceTitan experience is a major plus

Why Join Us?

  • Be part of a groundbreaking local business with huge growth potential

  • Backed by Ace Hardware’s trusted national brand and resources

  • Opportunity to shape your role and grow with the company

  • Work in a supportive, team-oriented environment that values aloha and accountability

Here is just some of what we have to offer:

  • Competitive pay
  • Health insurance
  • Vacation
  • Performance and team bonuses
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!
Build fun and rewarding career with an industry leader!

Apply now!

Work remote temporarily due to COVID-19.

Compensation: $52,000.00 per year




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks