Join Our Team as a Customer Service Representative!
Are you an administrative professional looking to leverage your customer service skills and engaging personality into a fulfilling and dynamic career? Ace Handyman Services is seeking highly organized and motivated individuals to join our team! As a national leader in home improvement and repair, we are committed to providing exceptional service tailored to our customers' needs.
What You’ll Do:
In this role, you will be the first point of contact for customers, educating them about our services and matching them with the right craftsmen for their projects. You’ll also play a critical role in managing daily schedules, ensuring smooth operations, and creating a seamless customer journey. No construction experience is required—just a passion for exceptional service and a growth mindset!
Why Join Us?
This position offers a fantastic opportunity to grow into a leadership role while tackling new challenges daily. You’ll work with a nationally recognized brand while enjoying the flexibility and close-knit environment of a locally owned and independently operated franchise.
What We Offer:
- Competitive pay: $20-$26 per hour
- Health insurance
- 401(k) with employer match
- Paid vacation
- Performance-based bonuses
- Career growth and advancement opportunities
- Regular pay reviews
- And more!
If you’re ready to take the next step in your career, we’d love to connect with you. Apply today!
Job Responsibilities
As a Customer Service Representative, you will play a key role in managing inbound and outbound customer interactions, providing education on our services, and coordinating work and project schedules for our craftsmen. This includes offering expert guidance on pricing, availability, and service options while ensuring seamless logistical support. You will also assist craftsmen with material ordering and scheduling to maximize efficiency.
Key Responsibilities:
- Respond to job leads promptly and professionally
- Coordinate schedules and material orders for multiple craftsmen and projects
- Utilize dispatching and schedule management software efficiently
- Return customer calls in a timely manner and follow up with past clients
- Handle administrative tasks, including paperwork and filing
- Engage in sales and networking activities as needed
Preferred Qualifications:
- 3-5 years of experience in administrative support and scheduling
- Outstanding communication skills, both verbal and written
- Strong customer service expertise
- Excellent office management and organizational skills
- Ability to multitask and prioritize effectively
- A basic understanding of sales and marketing principles is a plus
- Proficient in adapting to new technologies, Experience with QuickBooks Online and Service Titan is a plus
Build fun and rewarding career with an industry leader!
Apply now!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
