Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! but helpful. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
- Vacation
- Performance bonuses
- Company credit card
- Advancement and growth opportunities
- Regular pay reviews
- Plus more!
Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
- Respond to job leads in a timely manner
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Handles customer service issues as they arise
- Answer phones, review inbound emails, respond to customer calls and online leads in timely manner
- Keep Field staff updated on schedule changes in the office and communicate schedule adjustments as needed
- Partner with owner on hiring, training and evaluating the craftsman
- Work with field manager to ensure adequate new craftsman shadowing assignments prior to assigning craftsmen solo projects
- Utilizing our dispatching & schedule management software
- Returning customers calls as needed and following up with past customers
- Develop and lead AHS Jersey Shore "Safety Team" and ensure safety metrics tracked and safety manual is kept updated
- Assist the owner on other duties as assigned
- Build positive relationships with leader, office staff, craftsmen, customers, sub-contractors and suppliers
- Stay current on latest software and AHS best practices for office to drive process efficiencies
- Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs. Drive high bookings rate and labor hours per day to maximize income for craftsmen and profit. Ensures account receivable are kept at below target level
- Performing paperwork and filing duties
- Assist in solving operational logistics to ensure a smooth customer journey
- Write thank you notes as follow up to each work order
- 11 Month Warranty Calls Personnel
- Manages Craftsman/Apprentice time off requests and WebScheduler accommodations
- Dispatch work orders at the end of each day
- Conduct phone interviews with potential employees, then participate in face-to-face interviews
- Conduct new hire orientation
- Maintain employee records and communicate changes to PEO
- Solve operational problems as they happen
- Receives & checks in all work invoices
- A/R – Prepares invoices, follow up letters, and works with Green Flag Recovery for severely past due invoices. Authorizes & creates payment agreements on rare occasion necessary
- Monitor & order office supplies & marketing supplies as needed
- Prepare daily bank deposits
- Assist with monthly staff meetings
- Face-to-Face networking (8-10 hours per week)
- Daily Facebook updates
- Maintain Yodle/Centermark Dashboard including
- Photo Upload
- Offers Tool Management
- Reviews Tool Management
- Design quarterly existing customer marketing piece.
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online or other accounting knowledge, a plus
- Customer-facing experience, a plus
- ServiceTitan experience is a major plus
Build fun and rewarding career with an industry leader!
Apply now!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
