At Ace Handyman Services, we’re committed to delivering exceptional services to our homeowners and commercial property managers. We believe in providing a supportive team environment and making a positive impact on our customers and communities.
As a key leader of the company, you will work closely with the Owner and Office Team to ensure the continued growth and financial performance of the company. This role directly oversees the Field Team in the delivery of all services to Ace Handyman Services’ customers in the covered areas including northern and western Oakland County, western Wayne County, the Ann Arbor metro area and the Lansing metro area. This is a hybrid field and office role. As the successful candidate, you will bring your background in the construction trades, and in supervising tradespeople, to drive a culture of dedication to safety and customer satisfaction, ever increasing levels of work quality, and to deliver the industry’s best experience to our residential and commercial customers.
What does success look like in this role:
· Zero safety incidents
· A stable Field Team with the right blend of skills to do the work necessary
· Maintaining a 4.9 star Google rating across all parts of the business
· Keeping quality costs below our budgeted allowance
· Exceeding the financial and customer growth goals.
Job Responsibilities:
- Develop and steward a culture of Safety and accountability
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Field Team supervision: Capacity planning, hiring, training, ensure proper skill mix, performance evaluation
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Coordination with Office Team/CSRs: Craftsman scheduling and availability, customer issues, estimate development and review
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Financial Management: Proper and accurate billing and recordkeeping; accurate recording of material purchases; material purchase budgets for Field Craftsmen
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Fleet management: proper vehicle use; proactive vehicle maintenance, vehicle replacement
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Customer issue management; Investigate and resolve customer quality claims; escalate major issues to Owner
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Business development: Conduct consultations leading to written estimates; review project estimates for accuracy; work with Owner and others to expand service offering
Required Skills & Qualifications:
- Proven experience in field service management including hiring and performance management of field personnel.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with construction trades best practices and regulations.
- Planning and organizing
- Financial acumen
- Use of ServiceTitan or similar operational software (strongly preferred)
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
