Ace Handyman Services is a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for reliable, highly organized candidates with Service Titan experience to serve as Dispatcher / Customer Service Representative to ensure efficient and smooth daily operations.
In this role you will facilitate inbound and outbound calls to educate our customers on the types of services & solutions we provide as well as our service model. Ensuring a full book, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey, and optimizing our craftsmens schedules for maximum efficiency, customer service and revenue.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
- Competitive pay ranging from $20 per hour depending on experience
- Performance bonuses
- Advancement and growth opportunities
- 10 day paid time off annually
- This is a hybrid remote/in-person opportunity based in Stevensville, Maryland. The position can be fully remote for the right candidate who already has 2+ years of working fully remotely, has their own equipment and reliable high speed internet; is a quick learner who can work independently; and has demonstrable experience in sales/estimating (preferably in construction or handyman vericals)
- Plus more!
Job Responsibilities
As Dispatch Manager / Customer Service Representative, you will be responsible for inbound customer sales/education, as well as outbound calls to leads, ensuring a full book of work for our craftsmen. This includes a level of familiarity and comfort with estimating and the sale of time & material. You will also be responsible for resolving customer issues and ensuring excellent customer service. You will be responsible for efficiently scheduling and dispatching craftsmen to a range of job sites, ensuring timely responses to customer requests and optimizes daily routes to maximize productivity. Communicate closely with clients, setting clear expectations, providing real-time updates, and resolving any service issues swiftly. By managing job assignments and tracking project progress, you help maintain workflow efficiency and uphold high standards of craftsmanship and service. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
- Respond to job leads in a timely manner
- Utilizing Service Titan dispatching & schedule management software to co-ordinate craftsmen and projects
- Returning customers calls as needed and following up with past customers
- Performing paperwork and administrative duties
- Assist in solving operational logistics to ensure a smooth customer journey
- Must be dependable: Mon - Fri 8 am - 5pm Eastern Time
Job Requirements
We are looking for professionals who are highly RELIABLE, organized and detail-oriented, with a strong customer service and administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
- Must be eligible to work in the United States and be based in the United States of America.
- High school diploma or GED
- 5+ years of customer service and/or administrative assistant/scheduling experience - 2+ in the trades
- 2+ years of recent Service Titan experience
- Demonstrable high percentage Booking Rate
- Comfortable with sales and pricing/estimating
- Adaptive to technology
- Strong customer service skills
- Great multitasking and prioritization skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
This Ace Handyman Services location is based in Stevensville, MD. It is comprised of 3 franchise territories that service the Annapolis area, Maryland's Eastern Shore and the Ocean City/Salisbury area. The position is full-time Mon - Fri, 8am-5:00p (1 hour lunch break) Eastern time. This growing business currently has 7 craftsmen, each with 20+ years of experience in 6+ trades. Ace Handyman does 1,162+ different home repairs and home improvements including drywall repair, carpentry, minor electrical and plumbing, flooring, tiling, painting, and more.
Flexible work from home options available.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
