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Customer Services Manager/Team Coordinator Edina

Customer Services Manager/Team Coordinator

Full Time • Edina
Benefits:
  • Home office stipend
  • Paid time off
  • Training & development
 You must live in the immediate Twin City Metro area preferably in the south or southwest.
 You must have experience in the trades preferably handyman, remodeling, construction.
Prior experience with Service Titan a significant plus.
This is a work at home position.


Are you looking for a way to turn your sales skills, customer service background and engaging personality into a rewarding career? Consider joining our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry.  As we continue to grow, we are looking for a highly organized and motivated individual to serve as Inside Sales and Customer Service Manager, working out of your home. 


 Job Responsibilities
As the Inside Sales and Customer Services Manager at Ace Handyman Services (Twin Cities (AHSTC), you will be responsible for inbound and outbound customer sales and education as well as organizing work and project schedules for our craftsmen. 
  
Prior home improvement/contracting/construction experience is a definite plus
  
Your specific duties in this role will include: answering phones, reviewing inbound emails, responding to customer calls and online leads in timely manner.
·      Educate customers on our services, capabilities, rates and availability and quote projects via phone
·       Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs, keeping in mind logistics of projects and travel time
  • Act as initial point of escalation for customer concerns and follow up with past customers as needed
  • Assist in solving operational and logistics issues to ensure a smooth customer journey
  • Available to work full time shifts as agreed between the hours of 8am – 5:00pm CST Monday- Friday 
Specific qualifications for the role include: 
·       High school diploma or GED
·       2+ years of administrative assistant/scheduling experience
·       2+ years of customer service and/or inside sales
 Very comfortable with selling process and willing to lead customers through buy decision
·       Highly organized self-starter and detail-oriented
·       Able to interact effectively and influence both customers and our craftsmen
·       Strong customer service skills and solution-focused attitude, willing to try new things 
·       Adept at using multiple software applications; Microsoft Office, Outlook, Excel, Word
·       Exceptional verbal and written communication and interpersonal skills
·       Additional non-required experience and skills a plus: Sales and/or Marketing understanding and experience
·       Customer-facing, customer service or sales experience
 
 
If you meet our qualifications and this opportunity sounds like the kind of career move you’ve been looking to make, we’d like to talk with you and get to know you better.  Please submit resume and cover letter.
Flexible work from home options available.

Compensation: $25.00 - $28.00 per hour,   ++ if you are trained on Service Titian Scheduling software
Compensation: $25.00 - $30.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks