Customer Service Representative (CSR) Brentwood

Customer Service Representative (CSR)

Part Time • Brentwood
Replies within 24 hours
Benefits:
  • Employee discounts
  • Flexible schedule
  • 401(k)
Mission: To communicate all information necessary to complete each and every job in a timely professional manner.   
 
Job Description:
Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client.  Every effort to assist new clients in understanding our service and how we work is expected during each conversation.  Once there has been a complete understanding developed that we work time plus materials each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed.  This information is then passed along to the handyman in the field via Dispatch app.  Every effort to assist the handyman in the field completing this project is to be made from the office.  
 
·         Schedule all work with current scheduling/operations program.
 
·         Give detailed information in the notes fields of scheduling/operations program so the Craftsman has a very good idea of the tasks with in the job prior to the night before call.
 
·         Check in paperwork as it comes in from the field..
 
·         Handle re-scheduling as directed from the field.
 
·         Continually check voice mail for calls that may have slipped in during other conversations.
 
·         Return all phone calls within the day.
 
·         Solve operational problems as they happen.
 
·         Keep notes on ways to make your position more efficient.
 
·         Digital Rolodex of referral partners management generating answers at our finger tips for a variety of issues.
 
·         All office to client communication including phone calls, letters, and follow up.
 
·         Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and what ever comes up in the day of business.
 
·         Phone system and associated problems are to be handled promptly.
 
·        Check E-mail daily and respond in kind.

  • Basic knowledge of Plumbing, Electrical, and Hardware is highly preferred

 
Compensation: $16.50 - $18.50 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks