Customer Solutions Specialist
ACE Handyman Services Colorado Springs is seeking a professional and experienced individual for the role of Customer Solutions Specialist.
Job Overview
The primary responsibility of this position is to manage inbound phone calls, provide accurate over-the-phone estimates based on customer job details and needs, and book jobs with precise and detailed notes and customer information.
Key Responsibilities
- Answer inbound calls and provide accurate estimates for handyman services.
- Book jobs ensuring all customer information and notes are detailed and precise.
- Collaborate effectively with team members.
- Maintain flexibility and adaptability in managing an ever-changing schedule.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Continuously learn and develop within the role, adapting to new challenges and opportunities.
- Manage multiple screens and tabs efficiently.
Qualifications
- Prior experience or knowledge of home construction basics (e.g., drywall, carpentry, flooring, tile, exteriors).
- Strong communication and organizational skills.
- Excellent typing skills (minimum 45 words per minute).
- Ability to manage multiple screens and tabs simultaneously.
- Demonstrated reliability and professional approach to work.
- Commitment to improving processes and contributing to team success.
- Special consideration for candidates with experience dispatching in HVAC, Plumbing, or Electrical companies.
Compensation and Benefits
- PTO offered after a 90-day trial period (2 weeks per year).
- Paid holidays.
- Flexibility to work from home during snow days.
- Opportunity to grow within a supportive and dynamic team.
Why Join Us?
At ACE Handyman Services, we prioritize excellent processes and continuous improvement. We strive to ensure that our processes are clear, effective, and create meaningful metrics. If you are a dedicated professional looking to contribute to a growing and supportive team, we encourage you to apply.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
