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Customer Service Representative Westlake

Customer Service Representative

Part Time • Westlake
Benefits:
  • Marketable Skill Development
  • Positive Work Culture
  • Flexible schedule
Leverage your customer service experience and your engaging personality to help our west side neighbors maintain and improve their homes. Join the team at Ace Handyman Services! 
 
Ace Handyman Services is a national leader in the home improvement and home repair industry.
We are growing and looking for a part-time customer service representative/office support person to ensure efficient and positive daily operations in our Westlake office.
 
We offer competitive compensation and benefits, a positive work environment and growth opportunities, including:
 
  • A flexible schedule that fits your life
  • Daily challenges and work variety
  • Positive work environment and management support
  • Competitive hourly compensation ($14-$16)
  • Work/life balance (no evening or weekends)
  • Paid time off
  • Regular pay reviews.
In this role you will handle inbound calls from our customers, learn about their projects, and explain the services we provide. You will need to review and manage several incoming lead generation streams.  You will learn to use Service Titan to manage customer interactions, job schedules and our team of skilled craftsman. 
 
Job Requirements
We are looking for excellent verbal and written communication and interpersonal skills. You will need to interact effectively and positively with both customers and our craftsmen. Office support duties may include data entry and social media updates. 
 
Other qualifications for the role include:
  • Education: High school diploma or equivalent
  • Strong customer service experience (2-5 years) and a great phone personality
  • Ability to work a flexible schedule (within our 8 am - 5 pm business hours)
  • High level computer and typing proficiency
  • Knowledge of Microsoft applications and ability to learn new software
  • Ability to multitask and constantly reprioritize.
 Construction/home improvement experience is helpful but not required. 
 
Apply Today!
Compensation: $14.00 - $16.00 per hour




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks