Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as team coordinator to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Job Responsibilities
The TEAM Coordinator assists the Office Manager in answering the phone, explaining our services, prices, and availability. Assisting new customers in understanding how we work is expected. Once that complete understanding has developed, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed. This information is then passed along to the Craftsman. Every effort to assist the Craftsman during this project is to be made from the office.
This is a part-time job of about 2 to 3 days a week Monday through Friday. It does have the potential of moving to a full-time position in the future.
TEAM Coordinator Duties include the following:
· Work at the direction of Office Manager and General Manager.
· Help manage the TEAM.
· Schedule work within Dispatch.me.
· Be sure to input important notes about the job in the notes field of Dispatch.me to let the Craftsman know as many details about the project as possible prior to the night before call.
· Check in paperwork as it comes in from the field.
· Handle rescheduling as directed from the field or Office Manager.
· Continually check answering service, Answer Force, for calls that may have slipped in during other conversations.
· Return all phone calls within the day if not within the hour.
· Solve operational problems as they happen.
· Keep notes on ways to make your position more efficient.
· Rolodex management of referral partners generating answers at our fingertips for a variety of projects you don’t handle.
· Help manage digital CRM, Pipedrive, to follow up on customer leads.
· Help manage office-to-customer communication, including phone calls, letters, and follow-ups.
· Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters, and whatever comes up in the day of business.
· Phone system and associated problems are to be handled promptly.
· Check email daily and respond.
