Customer Service Representative / Team Coordinator
Help Homeowners. Support Craftsmen. Keep the Day Running Smoothly.
Do you genuinely enjoy talking with people?
Do you thrive in a fast-paced environment where every day is different?
Can you calmly solve problems, juggle multiple priorities, and help customers feel taken care of?
If so, we want to meet you.
Ace Handyman Services of South Central PA is looking for a Customer Service Representative / Team Coordinator to become the communication hub of our growing team. This is much more than an office job. You will be the first voice our customers hear, the support system for our craftsmen in the field, and a key part of delivering an exceptional customer experience.
Why Join Ace Handyman Services?
We are a locally owned and operated business backed by a nationally recognized brand. Our mission is simple: provide professional, reliable handyman services while creating an outstanding experience for both customers and employees.
What we offer:
- Competitive Pay
- Performance Bonuses
- Paid Vacation
- Regular Pay Reviews
- Flexible Scheduling
- Advancement Opportunities
- Positive Team Environment
- Stable, Year-Round Employment
- The Opportunity to Make a Real Impact Every Day
What You'll Do
As our Team Coordinator, you'll help keep the entire operation running smoothly by:
- Answering inbound calls and helping homeowners schedule services
- Making outbound calls to follow up with leads and customers
- Building rapport and helping customers find the right solutions for their projects
- Supporting craftsmen with scheduling, communication, and job logistics
- Coordinating materials and project information
- Managing our dispatching and scheduling software
- Maintaining accurate customer records and job notes
- Resolving customer concerns professionally and promptly
- Assisting with daily operational challenges and problem-solving
- Supporting owners and management with special projects
- Helping ensure every customer receives a "wow" experience
Who Thrives in This Role?
The ideal candidate:
- Loves talking with people and building relationships
- Enjoys helping customers and solving problems
- Stays calm under pressure
- Can manage multiple priorities without losing attention to detail
- Is organized, proactive, and dependable
- Enjoys working as part of a team
- Has a positive attitude and a can-do mindset
- Communicates professionally with customers, craftsmen, vendors, and teammates
Qualifications
- Construction, home services, remodeling, or trades experience strongly preferred
- 3+ years of customer service, scheduling, dispatching, or office coordination experience
- Strong phone and communication skills
- Comfortable discussing pricing and scheduling services
- Excellent organizational and multitasking abilities
- Strong computer and technology skills
- Experience with CRM, scheduling, or dispatch software is a plus
- High School Diploma or GED
- This is an in-person position
Bonus Points If You Have Experience In:
- Handyman Services
- Construction
- Remodeling
- Property Management
- Service Dispatching
- Home Improvement Sales
- Customer Service Leadership
Success in This Position Looks Like:
- Customers feel heard, valued, and cared for
- Craftsmen have the information and support they need to succeed
- Schedules stay organized and productive
- Leads are converted into paying customers
- Problems are solved quickly and professionally
- The entire team wins because of your efforts
If you're looking for a career where you can make a difference every day while working with a great team, we'd love to talk with you.
PLEASE APPLY ONLINE. We are not accepting phone calls regarding this position. Qualified candidates will be contacted directly by our team.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
