Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services here in West Charlotte! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. 

As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Team Coordinator to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.  Additionally, you will be a key component to management for the daily office operations. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. 

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. 

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer: 

Role Responsibilities:

·        The Office Coordinator is the primary person to answer the phone following the Call Blueprint

·        Educate customers about who we are and the services we provide.

·        Check email daily and respond in kind.

·        Acts as the CSR/Scheduler booking work orders and maintaining the schedule.

·        Adjust schedule as needed to accommodate jobs

·        Handles customer service issues as they arise.  

·        Write thank you notes as a follow up to each work order.

·        11 Month Warranty Calls

 

·        Manages Craftsman/Apprentice work time, time off requests and scheduler accommodations.

·        Payroll paperwork preparation.

·        Conduct phone interviews with potential employees, then participate in face-to-face interviews.

·        Conduct new hire orientation, prepare and review hiring documentation.

·        Maintain employee records properly.

 

·        Solve operational problems as they happen.

·        Daily review of Dispatch system (Invoices, Payments, Signatures, Craftsman Check-in-Check-out, work notes, job status, etc.).

·        Daily QuickBooks materials expenses reconciliation

·        Reconcile three company credit accounts weekly/monthly.

·        A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.

·        A/R – Prepares invoices, follow up letters, and works with Accounts Receivable Company for severely past due invoices. 

·        Authorizes & creates payment agreements on rare occasion necessary.

·        Monitor & order office supplies, uniforms & marketing supplies as needed.

·        Prepare daily bank deposits.

·        Assist with required staff meetings.

·        Produce monthly sales reports 

 

·       Maintain Centermark Dashboard including:

·       User Feedback Responses

·       Before/After Photo Uploads

·       Call status updates

Others

·        Manage files, updating paperwork and other documents related with the role.

·        Other operational and clerical tasks assigned by management.

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. 

Specific qualifications for the role include: